FAQ

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. Secure online payment ensures a smooth and hassle-free checkout process.

How do I cancel my order?
If you need to cancel your order, we allow cancellations within 12 to 24 hours after purchase. Since we prioritize fast shipping, we recommend reaching out to us as soon as possible at support@supplementsmax.com if you change your mind. If your order has already been processed and shipped, you’ll need to go through our standard return process.

How does your return and exchange policy work?
We offer a 30-day return window, starting from the day your package is delivered. If you’d like to return or exchange an item, please contact our support team at support@supplementsmax.com to initiate the process. Please note that return shipping costs are the customer’s responsibility.

What should I do if my order arrives damaged?
If your order arrives damaged or defective, don’t worry—we’ll take care of it. Reach out to us within 60 days of receiving your item, and we’ll work with you to find a solution. Customer satisfaction is our priority, and we want to make sure you receive exactly what you ordered.

Where are your products shipped from?
All of our products are made and shipped from the USA. If an item is out of stock at your nearest warehouse, we will ship directly from our production facility without affecting the delivery time. Our packaging team ensures every order is securely packed to arrive in perfect condition.

What shipping options do you offer?
Shipping times can vary based on order volume and location. For detailed shipping information, please check our Shipping Policy page.

Need more help?

Email: support@supplementsmax.com

Business Address: 1309 Coffeen Ave Ste 1200, Sheridan, WY, 82801

Business Hours: Monday – Friday, 9 AM – 5 PM